Khirkiya Privacy Policy — Our Commitment to Protecting Your Data

Khirkiya (operated by Khirkiya Entertainment Ltd.) is a trusted online gaming platform for players in Bangladesh. We understand how sensitive your personal information is — which is exactly why this Privacy Policy exists, so you always know what we do with your data.

By registering, logging in, or playing on the Khirkiya platform, you agree to this Privacy Policy. This policy is part of our Terms and Conditions Should be read together.

Khirkiya only collects what's necessary — nothing more. See the details below:

Information collected at registration:

• Full name and date of birth
• Mobile Number & Email Address
• Current Address (District & Division)
• Preferred currency & language

During KYC verification:

• National ID (NID) or Passport Scan
• Selfie Photo (for identity confirmation)
• Address Verification Document (if required)

Automatically collected information:

• IP Address & Device Type
• Browser Version & Operating System
• Which pages you visited and how long you spent on them
• Gaming history and transaction records

Khirkiya uses your information only for specific purposes, each of which is clearly outlined below:

• Account Management: For managing logins, transactions, and gaming sessions.
• Identity Verification: To prevent fraud and complete KYC.
• Financial processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your issues quickly.
• Security Monitoring: To detect and flag suspicious activity.
• Service Improvement: To enhance your gaming experience.
• Legal Obligations: To meet the requirements of the licensing authority.
• Promotional communications: To send you offers only with your consent.

Khirkiya uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience.

We primarily use three types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which parts of the site are most used — aggregate statistics only, no individual tracking.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Khirkiya does not sell or rent your information. However, data may be shared with third parties in the following limited circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC Partner: With licensed agencies for identity verification.
• Law Enforcement: Under court order or legal obligation — only the minimum necessary data.
• Game Provider: Minimal session data required to run the games.

All third parties listed above are contractually obligated to comply with our Privacy Policy standards.

Khirkiya does not retain your data longer than necessary. Our retention policy is as follows:

• Active account data: retained for as long as the account remains active.
• After account closure: transaction records retained for up to 5 years as required by law.
• KYC documents: 3 years after verification.
• Support tickets: 2 years after resolution.
• Log files: 1 year, then automatically deleted.

Once the retention period ends, data is securely deleted or anonymized.

You have several important rights regarding your data on Khirkiya:

Khirkiya uses industry-standard technology and practices to keep your information secure. Our security framework includes:

• Encryption: 256-bit TLS/SSL encryption on all data transmissions.
• Firewall: Protected by an advanced Web Application Firewall (WAF).
• Two-Factor Authentication (2FA): An extra layer of security on account login.
• Regular audits: Independent security audits at least twice a year.
• Limited Access: Only designated staff can access information on a need-to-know basis.
• Data backup: Regular encrypted backups stored in a secure location.

In the event of a data breach, we will notify affected users within 72 hours.

Khirkiya is an adults-only platform. We do not serve anyone under 18, and we do not knowingly collect their data.

If we become aware that a minor's information has been collected by mistake, it will be promptly deleted and the account will be closed.

Khirkiya may update this Privacy Policy when necessary. In the event of any changes:

• The "Last Updated" date at the top of this page will reflect any changes.
• You will be notified via your registered mobile number or email if any significant changes are made.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@khirkiya.ws
• Live chat: Available in Bengali 24/7
• Response Time: Usually within 24 hours

To request data deletion or portability, email us with "Privacy Request" in the subject line and include your registered mobile number.